Privacy Policy

1. Information Collected During Calls

We may collect the following categories of information:

This information is collected to operate, maintain, and improve the Service.

Audio from calls may be processed in real time to generate responses. Audio and call data may be temporarily stored or processed by service providers in order to operate the Service.

Audio may be processed temporarily and discarded after processing where technically feasible.

2. How We Use Information

We use personal information to:

• operate the Service
• route calls
• generate transcripts
• prevent fraud and abuse
• support customers
• improve reliability

Calls may be processed using automated technologies such as speech recognition, language models, and text-to-speech systems in order to generate responses and operate the Service.

3. AI and Speech Processing

ClawdCall uses automated technologies including speech recognition, speech synthesis, and artificial intelligence systems to process voice communications.

These technologies may analyze call audio or transcripts in order to:

• generate responses during conversations
• produce call summaries
• improve system performance

Processing may be performed by ClawdCall or by trusted third-party service providers.

4. Call Recording

The Service may allow customers to record and store phone calls.

Customers are responsible for informing call participants that recording may occur and for obtaining any legally required consent.

ClawdCall processes recordings only as instructed by customers and does not determine the legality of recording a specific call.

5. Service Providers

We may use third-party service providers to operate the Service, including providers of:

• telecommunications services
• speech recognition and speech synthesis
• artificial intelligence processing
• cloud infrastructure
• analytics

We may use third-party service providers including cloud infrastructure providers, telephony carriers, speech processing services, and artificial intelligence providers to operate the Service.

These providers are contractually required to process information only on our behalf.

6. International Data Transfers

ClawdCall may process or store data in multiple countries through cloud infrastructure providers and telecommunications networks.

Where required by law, we implement appropriate safeguards to protect personal information transferred across borders.

7. Retention of Call Data

Call recordings, transcripts, and metadata may be retained for a limited period necessary to:

• provide the Service
• troubleshoot issues
• improve service performance
• comply with legal obligations

Retention periods may vary depending on the type of data and applicable legal requirements.

8. Service Improvement

We may use aggregated or anonymized call data to:

• improve speech recognition
• enhance system reliability
• optimize automated call performance

This data will not be used to identify individual users.

9. Security Measures

We implement administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Call audio and related data are transmitted using industry-standard encryption technologies such as TLS and SRTP where supported.

10. Your Rights

Depending on your location, including under GDPR and the Australian Privacy Act, you may have rights to:

• access personal information we hold about you
• request correction of inaccurate data
• request deletion of certain information
• object to processing in certain circumstances

Requests may be submitted through the contact details listed below.

11. Cookies and Tracking Technologies

We use cookies and similar technologies on the website. Optional analytics and marketing cookies are used only based on your selection in the cookie preference manager.

You can withdraw or update optional cookie consent at any time by selecting the "Cookie Settings" control available on the website.

12. Australia Privacy Rights

If you are located in Australia, personal information is handled in accordance with the Australian Privacy Principles.

Complaints may be made to the Office of the Australian Information Commissioner.

13. New Zealand Privacy Rights

If you are located in New Zealand, personal information is handled in accordance with the Privacy Act 2020.

Complaints may be made to the Office of the Privacy Commissioner.

14. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and regulators where required.

15. Changes to This Policy

We may update this Privacy Policy periodically.

16. Privacy Enquiries

Privacy enquiries: support@dialgood.tech

Support: support@dialgood.tech

If a complaint cannot be resolved, you may contact the relevant privacy regulator in your jurisdiction.